Terms and Conditions of Hire
The following are the only terms and conditions upon which we will undertake a contract. Any alterations to these will be considered and only be valid if agreed in writing. Linens will refer to chair covers, bows/sashes and any other items which are hired from Cherub Chairs to a third party. All hire items remain the property of Cherub Chairs, (“The Owner”) at all times. The Customer will be known as “The Hirer”
An order will only be deemed to have been accepted when it has been received by The Owner, in writing, either by email, mail or when a deposit payment has been received. It will only be considered confirmed when full payment has been received or, for orders received more than 15 days in advance, a non-refundable holding deposit of £50 is required for confirmation. The balance must be paid in full 15 days before despatch. Your order will be deemed complete once all items have been returned and checked in by The Owner.
Our chair covers fit most chairs sizes and The Owner holds no responsibility if a chair cover is delivered and subsequently does not fit. Therefore, we recommend you order a sample or seek guidance from us before you place your order.
Your order is fully amendable up to 15 working days prior to delivery. Amendments made less than 15 working days prior to delivery may be subject to availability. Any amendment accepted at this point may incur an additional handling charge of £10. All requests for alterations must be made in writing and agreed by The Owner.
We currently accept payments through PayPal. Alternatively, you can contact Cherub Chairs and pay by cash, cheque or balance transfer. Goods will not be despatched until the full payment has been cleared. We will require payment in full together with a refundable deposit of £80 to cover losses & damages. All shortages and damages will be charged. No refunds or credits will be issued for items returned unused. All charges are inclusive of VAT.
All deliveries will be undertaken by either our own driver or our designated courier service. We offer the option for you to have delivery between 1 and 2 working days before the event, whilst we will make every effort to ensure that deliveries scheduled 2 days in advance are made on that day, we guarantee no more than 1 working day in advance. No responsibility can be accepted for failed deliveries if inadequate information has been supplied or should nobody be on site to sign for the linen. It is not possible to guarantee times of delivery or collection although we will make every effort to attend at the requested times. Should you wish to make a timed delivery, this can be arranged at your cost, please ask for prices. All deliveries will be charged for, any extra expenses incurred where subsequent journeys are made necessary will be charged accordingly. Any person, not The Hirer who signs a delivery or collection note is deemed to be authorised to do so.
5. Quality of goods and service
When goods on hire are collected by or delivered to The Hirer, they shall inspect the goods and sign the delivery note. In the event of shortage or damages, The Hirer shall endorse the note accordingly at the time and inform The Owner immediately in order that the problem can be rectified. Otherwise they will be deemed to have been delivered in a clean undamaged condition. If in our opinion any such problem is invalid, The Owner reserves the right to make a charge for any extra costs incurred. The Owner undertakes to ensure the best possible quality of any goods hired. Occasionally, due to circumstances beyond our control, there may be a problem with this, we therefore reserve the right to choose an appropriate replacement should this prove to be desirable. We will endeavour to discuss this in advance with The Hirer whenever possible.
There may occasionally be variations in shading due to linens being produced over a period of time from different batches of fabric. Although we will do our best to minimise this, we would point out that normally it is only an issue when seen in a pile of cloths and once they are on the chairs it is no longer noticeable. All colours shown in sales literature and swatch cards are only representative of the actual colour.
As it is not possible to collect immediately after use from every venue at the same time, it is The Hirer’s responsibility to ensure that the linen is kept dry, boxed, sealed and in a secure place until collected. It must be available for collection at the delivery address unless otherwise agreed in writing. If the event is a wedding and you are due to leave for your honeymoon, please make sure you have informed us of the collection address and that you have plans in place for the collection of linens. The linens should not be placed in bags for collection as these can be easily damaged in transit or where stored at a company or venue, and can be easily mistaken for waste and disposal.
If a courier has to leave without collecting the consignment due to the covers not being ready, misplaced, removed from site, etc, we will have to arrange to re-book the courier to pick up the covers the following day which is charged at £15. If we fail to collect a second time, due to numerous wasted collection attempts, lost goods, nobody on site etc The Hirer will be invoiced for £15 x 2 + a double hire charge as these items will not be available for use for subsequent events. Any linen which has not arrived back after more than 7 working days will be classed as lost and The Hirer will be charged the replacement rate (our prices are available on request).
We do not offer a count on site service after the event. All orders will be counted and checked upon return to our premises and our decision as to losses/ damages will be final.
All linens must be returned in the original packaging or a suitable alternative & all sashes must be replaced back into the boxes unknotted & without pins attached. Where the majority of an order is returned knotted a charge of £50/ 100 items will be invoiced to The Hirer.
Should a loss charge be made and the linen subsequently returned, a credit will be due. The credit will be after a second week’s hire charge and any additional collection fees and unknotting charges incurred.
7. Shortages & Damages
We will do our utmost to ensure that the correct quantities are delivered at all times, however no liability can be accepted for any non-delivery where we have not been notified in writing prior to the agreed use date and in no circumstances will the owner’s liability exceed the invoice value of the contract. Shortage or damage to hired goods or packaging will be charged according to the full replacement value at the time of the hire, details of which are available on request. Should The Hirer wish to have any damaged goods returned for inspection, the owner must be notified in writing within 14 days of them being returned to the owner’s premises after which time they will be disposed of. Items will only be returned at the expense of The Hirer.
No goods will be accepted back by the owner other than those which have been hired and specified on the collection note. In the event of any items being returned which do not belong to the owner, The Hirer will be notified, and may request them to be returned within 14 days, at their own expense, after which time, they will be disposed of. An accidental damage waiver is available on request; this does not include any losses, purposeful damage e.g. cut up sashes, mildew where the items are wet and/ or have been left inside plastic bags, damage where covers have been forced onto chairs where the covers do not fit. The owner also reserves the right to also charge The Hirer loss of profit on the lost future hire of the said goods.
8. Hire Period
The normal period of hire is 24 hours as we aim to deliver on the day before the event and collect on the day after it. A week end hire is considered to be Friday to Monday unless otherwise agreed in writing.
The hire shall continue until the goods are made available to The Owner or returned to their possession. In the case of late return of hired goods on the part of The Hirer, a hire charge equivalent to the daily hire rate will be made, After 1 week a charge will be made for the replacement cost. Should these items be found at a later date, we will accept these returns and credit back to the extra 2/3 day hire charge minus any courier rebook charges, sash unknotting charges and an administration charge of £20.
Our chair covers fit most chair sizes but we strongly advise requesting a sample set to confirm the fit before your event. There will be a charge of £12. We shall not be responsible if a sample has not been requested and the covers subsequently do not fit. These will be sent via postal service. We will credit £10 back to The Hirer once the sample has been returned (£2 to cover postage costs). The cost of returning the sample is the responsibility of The Hirer. Failure to return the sample within 1 month of receipt of delivery will be deemed as a loss and no refund will be paid.
Cancellations can be made by telephone during normal working hours; i.e. Monday to Friday 9.00am – 7.00pm. This must then be followed up in writing, either by email or mail. In the event of cancelled forward orders, the owner will keep the deposit paid. Any cancellations within 14 days of the date of the event will be charged at the full rate.
Cherub Chairs shall not be responsible for injury or damage to persons or property arising from any goods under hire. The Hirer will be responsible for ensuring the chair covers and sashes are fitted correctly to prevent any injury. We shall be under no liability in respect of any defect arising from wilful damage, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the linen without our approval. Where the size has been selected online, we carry no liability should the covers not fit. Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.
Clients leaving bad or negative feedback regarding a booking or cancelled booking which has a negative impact on our business, without just reason or reasonable time to resolve any issues, will be in breach of this contract. We will take legal action to regain all loss of business. This includes social networks, e-bay, forums, trade papers etc.
12. Rights Reserved
Any failure by us to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights.